Contact NexOtt
A person answers, 24/7. Not a ticket queue.
Before you message us
Most questions are answered faster by the pages below:
- Setup guides — installation on every supported device, including the three problems each one tends to hit.
- Pricing — every plan and what the connection count means.
- Channel list — what is carried, by country and category.
- Refund policy — when a refund applies and how to request one.
Frequently asked
What payment methods do you accept?
Credit and debit card, Apple Pay and Google Pay. Payment is one-time for the full term — nothing is stored for auto-renewal.
How long until my subscription is active?
Credentials are sent within 5–15 minutes of payment clearing, by email and WhatsApp. If an hour passes with nothing, message us — it is almost always a mistyped email address.
Can I change devices later?
Yes. Your credentials are not locked to hardware, with one exception: MAG boxes are registered by MAC address, so tell us if you replace the box.
Can I cancel?
There is nothing to cancel. Plans are one-time payments for a fixed term and do not renew on their own.
Do you offer a trial?
Ask on WhatsApp. We would rather you test the specific channels you care about than buy and request a refund.