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Refund Policy

Last updated: September 20, 2026

The short version

If the service does not work and we cannot fix it, you get your money back. If it works and you changed your mind, you do not.

When a refund applies

  • Your credentials were never delivered and support could not resolve it.
  • The service does not function on any of your devices after support has worked through the setup with you.
  • You were charged twice for the same subscription.

When it does not

  • A specific channel you wanted is not carried. Ask before you buy — we answer honestly, 24/7.
  • Playback problems caused by your own internet connection, Wi-Fi, or hardware, where the service works normally on a tested connection.
  • You changed your mind after the subscription has been used.
  • The subscription was suspended for credential sharing or other breaches of the Terms of Service.

Time limit

Refund requests must be made within 7 days of purchase, and support must have had a genuine opportunity to fix the problem first. We ask for this because the overwhelming majority of "it does not work" reports are a mistyped server URL, and those take two minutes to solve.

How to request one

  1. Message support with your order email and a description of the problem.
  2. Let us attempt a fix — most issues resolve inside one conversation.
  3. If it cannot be fixed, tell us you want a refund. We process it to the original payment method.
  4. Funds typically appear within 5–10 business days, depending on your bank.

Contact

contact@nex-ott.com · WhatsApp · +1 (628) 222-1396